FAQs

Is there a minimum order value?

There is a minimum order value of £100 exc VAT. However this does not apply to sample packs of paper mailers, tape or postal boxes.

Kilby Packaging offers bulk quantity discounts for large/pallet quantities. If you need a price please email your details with product required, quantity and delivery postcode to support@postalb.co.uk

Delivery will be made the next working day between 8.00am and 6.00pm providing you have placed your order by 2pm.

Orders over £200 (excluding VAT) are delivered free within mainland UK. Orders between £100-£200 (excluding VAT) incur a charge of £15.00 for delivery to mainland UK

Collections may be arranged by appointment only. Please note handling charges still apply. Although we do not operate a trade counter one of our team would be happy to help you, please telephone for an appointment.

We accept payments using a secured site for Mastercard and Visa, debit and credit cards. If you prefer you may place your order by telephone, we accept payments by BACS, Mastercard or Visa.

When you place your order online you will receive an Order Notification confirming the status of your order. Once your goods have been dispatched you will automatically receive your invoice via your default email address.