All orders received before 2pm for delivery to Mainland UK* will be ready for shipping on a NEXT WORKING DAY delivery service (Monday – Friday). Please be aware that we use 3rd party carriers for this service so in peak periods you may experience delays with your delivery.
Orders over £200 excluding VAT will be delivered FREE to addresses within Mainland UK*
> A handling charge of £18.50 applies to orders between £100-£199 exc VAT to mainland UK.
> There is a minimum order value of £100 exc VAT.
Orders for bespoke products are usually around two weeks. A despatch notification is emailed once your order has been shipped. Talk to our customer service team for further information.
Delivery will be made between 8.30am and 6.00pm, so please ensure that you are available to accept delivery during this period. Timed or restricted deliveries may be subject to an extra charge.
If you have the DPD app you will receive a one-hour timeslot and a 30 minute notification. You will also receive an extra alert “You’re Next” when your next in the drivers delivery schedule.
For parcel deliveries we will make two attempts to deliver your order – if you do not take delivery of your goods at the time of the second attempt, the delivery charge will still be payable by you but the goods will be returned to us. Should you wish us to subsequently redeliver your goods at a further time then another delivery charge will be incurred. For bulk or palletised orders we will make one attempt to deliver your order, redelivery will be chargeable. NB: Most box orders are palletised.
For palletised orders a forklift must be available for unloading on site. Please make us aware of any delivery restrictions you may have.
Mainland UK excludes Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands. Also some other Scottish regions have different delivery schedules and charges.
For deliveries outside Mainland UK, once you have placed your order we will contact you to confirm delivery date and charges if applicable, prior to taking any payment.
